Returns and Exchanges

We understand that mistakes can be made. So at Celfie & Co., we are happy to offer exchange or refund (only full price items) within 10 days from the date received.
*Please note that we do not accept any returns on accessories and sale items.*
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We advise shoes must be tried on a carpeted surface until you are certain to keep them.
To complete your return, we require a receipt or proof of purchase together with a copy of our returns form completed. To download a copy of our return form, please click here.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
We only replace items if they are faulty.
What defines a faulty item?
  • Manufacturing faults
  • Goods that have been wrongly described
  • Goods that are different from the goods that you ordered
  • Goods that have defects that were not obvious or we did not bring to your attention
If you need to exchange it for the same item, send us an email at and send your item to:
Celfie & Co Pty Ltd
415 William Street, Northbridge,
Perth, WA, 6003
All exchanges are based on stock availability, and are shipped to you free of charge.
We reserved the right to deny a refund or exchange if items are soiled, worn or damaged in any way and item may be sent back to the customer.
Customer is responsible for the cost of shipping the item back to us (except faulty item or error is made by us). Any related expenses for international shipping (custom tax and duties etc.) are not refunded. If you receive a refund, cost of shipping will be deducted from your refund. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We recommend using trackable shipping services or purchasing shipping insurance. We cannot be held liable for packages that are lost or damaged during transit.
Any item(s) you believe to be faulty, please email photos and specific details of the fault to us where it will be assessed.
Prior to returning any item or wish to discuss the return procedure in further detail, customers are required to contact us at
To return your product, you should mail your product to:
Celfie & Co Pty Ltd
415 William Street,Northbridge,
Perth, WA, 6003